Pocaterra Inn & Waterslide’s lastest update for guest information of COVID-19
Pocaterra Inn & Waterslide
Travel Update, June 10, 2021
Banff hotels are open for reservations and welcoming visitors.
The pedestrian zone in Banff is open and vibrant with all restaurants open for dine in, patio seating and take out.
Our pool and hot pool is open with an in-person reservation system, please visit banfflodgingco.com/covid-19-update for details.
AHS restrictions are in place, plan ahead before you travel: alberta.ca/enhanced-public-health-measures.aspx
Nestled amidst the towering peaks of the Canadian Rockies, the Pocaterra Inn is proud to be one of the finest Canmore hotels. From the warm welcome in our lobby to the comforts of our spacious guest rooms, we work to deliver a superior hospitality experience for each and every one of our guests.
We understand that travelers have a higher expectation for cleanliness and health safety than ever before. Our SAFECATION commitment is to lead with hospitality practices that ensure the safety of our guests, our employees, and our community.
- No contact arrival and departure
- Enhanced cleaning and disinfecting measures in line with AHS protocols
- Staircase and elevator access to rooms
- Spacious lobbies
- Modified room service available
- Friendly knowledgeable staff with mandatory preventive education and training
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Husband, wife, 10 year old and 2 dogs stayed 3 nights. When we checked in there was fresh baked chocolate chip cookies for us and denta-sticks for the dogs. They keep all the pet friendly rooms on the main floor which makes it easier to take them out.
Our room was clean. It had 2 comfortable queen size beds. There were 2 dog beds with a couple of toys and water/food dishes. It also had a mini fridge and microwave.
Stayed April 2021
We had an amazing stay at the Pocaterra! Anna at the front desk is amazing, she is very personal & friendly. Anna made us feel special and not just like any other guest. Free hot breakfast is great feature. The pool was open and it was so much fun for our family – warning: the slide is fast ha ha. Booking the pool (Wednesday-Friday) was easy, at 6:30am head to front desk and book a 30 minute spot for that day. Having hard flooring in the rooms is very desirable, easier to keep clean. Rooms were a great size with all the amenities needed (fridge, microwave, etc).
Stayed March 2021
Checking in was easy and the staff were really nice. The rooms were updated and very comfortable. The hot tub was clean and perfect after a long day of travel, and the water slide was fun for both kids and adults alike. The complimentary cookies were a nice touch and breakfast was great! On an added note, we forgot some food in our fridge after checkout and called the front desk staff who grabbed the food from our room and saved it until we were able to pick it up later in the afternoon. Now that’s some great customer service!
Stayed March 2020
Rooms exactly as pictured on website! Very clean and spacious, comfy beds and had an incredible view from my balcony on 2nd floor. Good selection of breakfast items both hot & cold 🙂 We took advantage of the hot tub and pool area to relax after a day of hiking.
Very friendly and helpful hotel staff made our stay very enjoyable.
Stayed February 2020
We stayed for three nights, and very pleasant they were too. Nice room, with a small balcony – a shame it was north-facing – but then we weren’t there to sunbathe on it so no real issue. All was clean and tidy and the staff were very helpful when we asked for things. Just a bit too far to walk into downtown Canmore, well … we could have, but we were just too lazy. Easier to drive and it was easy to park in the evening. Buffet breakfast was good
Stayed January 2020
I was passing through Canmore on my way to Kelowna, I had a layover at this lovely Hotel. What I liked about it was that it was clean, comfortable and quiet and very well priced. The front staff we’re very helpful giving guidance two local restaurants nearby, Haveing the gas fireplace was just an added bonus I would definitely recommend this place I’ll come back here again.
Stayed January 2020
Really ejoyed my stay at this BW. King room was clean, spacious. Loved the fireplace. Also really enjoyed the small pack of epsom salts included in toiletries and free hot chocolate & cookies in the lobby during evenings. Nice little (possibly seasonal?) touches. Front desk staff were friendly and helpful. Will book again for next Canmore trip!
Stayed November 2019
This was our third stay here and we love it. We had a beautiful king deluxe room on the 4th floor with a balcony looking out at the 3 sisters. The room was spacious as was the bathroom with French doors and a lovely view from our jacuzzi tub as well. The breakfast is the best you will find with everything from bacon and eggs to a large bowl of fruit salad.
Stayed June 2019
The Procaterra Inn is ideally located for trips to the Canmore and Banff area. We booked a week-end and extended our stay for additional nights due to snow weather. The staff at the reception was very friendly and we appreciated their cordiality and felt comfortable as guests during our stay. Our room was big enough for three, as we had our daughter with us for the week-end. We especially enjoyed the fireplace, which made the room cosy and warm.
Stayed October 2019