FAQ

We offer free of charge cancellations at any time, up until 72 hours before you’re due to check in. In other words, you have until 4pm (Mountain Time) three days before you’re due to arrive.

If you cancel within 72 hours (or don’t show up) then you will be charged our cancellation fee. This is the total of the first night of your stay, plus tax.

Holiday Cancellation Policy

Between December 20th, 2024 and January 4th, 2025, all reservations are subject to our Holiday Cancellation Policy. This means that for any booking you make for these suites between those dates will require a deposit of the first night plus tax. Any cancellations received after 4pm, 14 days prior to your arrival date will forfeit the deposit taken.

There is no deposit required! All we need is a credit card on file as a guarantee on the room and the ability to enforce our cancellation policy. If you have booked three rooms or more, please see our section on group bookings.

If you want to make a group of bookings for a function, or an otherwise larger group, please call the Reservations Team directly on 1(866) 379 0026. Otherwise, the only difference is that we require a deposit of the first night of your stay plus tax for each room. If you still aren’t sure, feel free to call our Reservations Team.

Sure! But you need to know a few important things. Making a modification can change the price of your room, lose availability or get additional fees. So please be careful!

You can check-in any time from 4pm onwards, while check out is by 11am.

On check-in a pre-authorization equal to your total anticipated stay, plus a $100 deposit for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.

Is there parking available onsite?

Yes there is! We have an onsite parkade with quite a few spaces, but please be aware that parking spaces aren’t allocated. This means that it’s first come, first serve and on busy weekends, public holidays and during Summer, we highly recommend leaving your car and walking, cycling or taking a bus to travel around town.

There are some great places in town that are terrific, but we have to recommend our own complimentary breakfast for guests. We offer a daily full breakfast with your choice of breads, cereal, fruit, yogurt, hot eggs, hot breakfast meat, other hot items, juice, coffee and tea.
Available between 7am and 10am daily.

I booked online with Booking.com/Expedia/Hotels.com and I need to cancel/modify my booking. Can I do it through you?

We aren’t able to make any amendments to bookings not made directly through us. You will need to contact the company you originally booked through to make any changes.

We aren’t able to make any guarantees. We recommend putting a note in when completing your booking or calling our Reservations Team and making a request that way. If your room isn’t ready when you arrive, we would be happy to hold onto your bags in the meantime.

Yes, we do have a we have limited number of pet-friendly rooms. Please call our Reservations Team who will be able to confirm whether we have any rooms available for your stay. Our pet fees apply which is $25 per pet, per night plus tax!

Your indoor pool and waterslide looks great! What are its opening hours?

Thank you! Our indoor pool is open from 7am to 10pm daily!

Is there a local bus so I can get around without driving?

Certainly there is, it’s named Roam Transit and they’re a great way to get around. If you want to see their list of services, please check out their website: roamtransit.com/services/canmore-local-service/

First off you need to fly to Calgary, Alberta. Then it’s just an hour drive down the Trans Canada highway to Canmore. If you don’t want to rent a car, we recommend the Banff Airporter.